Today's 3.5 hour day (the remaining amount needed for 40 hours) has turned into a full day, from 11:00 AM to almost 11:00 PM!!
Sometimes I really dislike being the one in charge...
My position here at Adobe is a bit tentative... supposedly it could become permanent, I could soon be leading a team of 3 at the Orem office and off to train a team of x number temps in India. OR I could be leading a larger team in Orem and then a team in India... It all depends upon the terms that my manager is able to get from her boss.
The issues for me are slightly more complicated. The system we started out using has proven to be a big hindrance in some ways, though useful in some ways...
My dilemmas, well... I feel like I need to be the one to make this all work. I keep trying and trying to get this process smoothed out and set right but it seems that dilemmas keep creeping in. Today I discovered that if we don't review everything that we've loaded into the system, we could potentially have multiple parents in our files that we don't know about (multiple parents for 1 customer record). What that means is more time sorting through 1 company; we have hundreds of companies to get through!
I really want to write up scenarios behind all of the issues we are facing as a team so that I can explain them to the broader team but I am finding that my time is being eaten away by trying to fix the issues that are cropping up within my own files. The broader IT team in general has no idea what our process is now which needs to be amended before they will be able to understand how to help us.
One thing that is a big hindrance to me is my communication skills. At some points of time I am quite apt at communication, at others (around certain times of the month) I am TERRIBLE I just can't concentrate when a sea of raging hormones starts dancing around in my body, it is so frustrating!
It helps when my friend Robert is on the ball; he's a fairly good communicator, my IT contact that has helped me to create the current process our team is using. He created macros to use wild cards to search for the data we need to evaluate. Robert can talk a lot, and he interrupts me at times during meetings, but I forgive him because he usually interrupts with points that I am missing. He's been in the corporate world longer than I have and understands the business better. I am sometimes narrow minded as to why the issues we are facing should matter to the larger business community. My point is that these problems irritate me and the team and then that they hinder us from accomplishing our goals. He usually stays focused on the big picture of accomplishing this extremely important goal of hierarchy creation (at least that's the whole point of many peoples jobs here). I'm starting to get it now, but I wish I didn't have to go through this painful adaptation process where I stumble around and look quite foolish trying to explain things.
Robert is the most professional guy that I've ever worked with, straightforward, very respectful, very encouraging. He tells me that I'm a superstar and thanks everyone very sincerely when we are in meetings for their participation and for the good job we all do. Such good manners, I really like him.
Other members of the team are my good friends. They contribute quite a bit to our goals, I really appreciate them... but then it seems that I'm the one that identifies issues that need fixed, and it's hard for me to stay on top of team training when I'm working on everything else.
In any case, this has been the perfect job for me. I might sound like I'm complaining but I'm not, I LOVE developing processes, making things work, smoothing things out.
I will feel relived if/when my job becomes permanent. I will get health insurance, paid vacation time, paid holidays! YAY!